Refund Policy for OÜ Aldoh GHC – Computer Consultancy Services
At OÜ Aldoh GHC (17158082), we are committed to delivering exceptional computer consultancy services. While we strive to exceed your expectations, we understand that there may be instances where you need to cancel a project or request a refund. This Refund Policy outlines the conditions under which refunds may be issued.
Eligibility for Refund
Refunds may be issued under the following circumstances:
1.1 Cancellation Before Work Begins
If you choose to cancel your order before any consultancy work has started, you are entitled to a full refund of any payments made.
1.2 After Work Has Commenced
If work has already begun, refunds will be calculated based on the progress of the project:
- Partial Completion: If the consultancy work is partially completed, we may issue a proportional refund based on the work already done. This will be calculated according to the project milestones or deliverables agreed upon in advance.
- Full Completion: Once the consultancy work has been fully completed and the deliverables have been provided, no refunds will be issued.
1.3 Predefined Service Packages or Non-Customized Services
For services provided as part of predefined packages or non-customized solutions (e.g., standard IT assessments or consultations), refunds are only available if the service has not been initiated. Once the service has been rendered, no refund will be provided.
Non-Refundable Services
The following services are non-refundable:
2.1 Consultation Fees
Fees paid for consultations, assessments, or discovery sessions are non-refundable once the consultation has been completed.
2.2 Deposits
A deposit may be required to secure our consultancy services. Deposits are non-refundable if the project is canceled after work has started, as they cover the initial time, resources, and preparation allocated to your project.
2.3 Third-Party Costs
Any third-party expenses incurred on behalf of the client (e.g., software licenses, cloud service fees, or external tools) are non-refundable once the purchase or arrangement has been made.
Process for Requesting a Refund
3.1 Submitting a Refund Request
To request a refund, please contact us via email at [email protected]. Provide your project details, the reason for your refund request, and any relevant supporting documents.
3.2 Evaluation of Request
Upon receiving your request, we will assess it based on the progress of the consultancy work and the terms outlined in this policy. We may ask for additional information to process your refund request.
3.3 Refund Approval and Processing
If your refund request is approved, we will process the refund within 14 business days. Refunds will be issued via the same payment method used for the original transaction.
Client Dissatisfaction
4.1 Addressing Concerns
If you are not satisfied with the consultancy services provided, please contact us within 14 days after the work has been completed. We will work with you to address any concerns and offer revisions as outlined in our Revision Guidelines.
4.2 Post-Revisions Refund Consideration
If, after the revisions, you are still dissatisfied, we may consider issuing a partial refund based on the work completed and the reasons for your dissatisfaction. Refunds will be evaluated on a case-by-case basis.
Force Majeure
Refunds will not be issued for delays or non-delivery caused by unforeseen circumstances beyond our control, including but not limited to natural disasters, technical issues with third-party suppliers, or other events classified as force majeure.
Contact Us
For any questions regarding this Refund Policy or to request a refund, please reach out to us:
- Email: [email protected]
Thank you for choosing OÜ Aldoh GHC for your computer consultancy needs. We are committed to providing high-quality services and ensuring your satisfaction throughout the project.